MrQ Casino Privacy Policy

At MrQ Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal data when you access and use our services at mrq.com. We are operated by Tek Fox Ltd, a company incorporated under the laws of Malta (company registration number C96152), with a registered address at The Brewhouse, Mdina Road, Birkirkara, CBD 2010, Malta. Our postal address for correspondence is MrQ, PO Box 1243, St. Albans, AL1 9JH. By using MrQ Casino, you acknowledge that you have read and understood this policy. If you have any questions, please contact us at support@mrq.com.

Who We Are

We operate MrQ Casino under a licence issued by the UK Gambling Commission to Tek Fox Ltd, account number 60629. Our services are available exclusively to players located in the United Kingdom who are aged 18 or over. Whether you access us via desktop browser, mobile browser, or through our dedicated MrQ app on iOS or Android, this Privacy Policy applies to all your interactions with our platform. When you use the MrQ Casino app download on your device, the same data protections apply as on our website.

Information We Collect

When you register an account, use the MrQ login, or interact with our services, we may collect the following categories of personal data:

Identity information — your full name, date of birth and username used for MrQ casino login
Contact information — your email address, phone number and postal address
Financial information — payment method details (Visa Debit, Mastercard Debit, PayPal, Apple Pay, Easy Bank Transfer), transaction history and account balance
Verification documents — identity and age verification materials required by our Know Your Customer (KYC) process
Technical data — your IP address, device type, browser type, operating system and usage data collected through cookies and similar technologies
Gaming activity — your game history, wager amounts, session durations, MrQ slots played, MrQ bingo participation and bonus usage
Communications — records of any live chat sessions (all chats are recorded), emails sent to support@mrq.com, and any correspondence related to complaints or account changes

How We Use Your Personal Data

Here at MrQ Casino, we process your personal data for the following purposes:

Account Management and Service Delivery

We use your data to create and manage your account, process deposits and withdrawals, verify your identity and age, and provide access to our full range of games including MrQ slots, MrQ bingo, live casino and Slingo titles. Login to MrQ Casino requires identity verification, and we must confirm your eligibility to play before processing any transactions.

Legal and Regulatory Obligations

As a licensed UK gambling operator, we are required by the UK Gambling Commission to conduct affordability checks, identity verification and anti-money laundering screening. We carry out soft credit checks through third-party providers — these leave no impact on your credit score. We also comply with all applicable UK laws, including those relating to responsible gambling, data protection and financial regulation.

Responsible Gambling

We use your data to monitor for signs of problem gambling and to apply safer gambling tools including Spend Limits, Reality Checks, Time-Out and Self-Exclusion. We are integrated with GAMSTOP, and if you self-exclude via GAMSTOP or directly through our MrQ Casino platform, we will apply that exclusion to your account immediately. We may also share relevant data with third parties such as GamCare and GambleAware where required to protect your welfare.

Promotions and Communications

At MrQ Casino, we may use your contact details to send you promotional communications such as information about MrQ free spins offers, the Q's Friday Night Frenzy, Drops and Wins, and our Refer a Friend programme. Note that we do not use promo codes — there is no MrQ promo code system. All MrQ casino bonus winnings are paid in cash with zero wagering requirements. You may opt out of marketing communications at any time through your account settings or by contacting support@mrq.com.

Cookies and Tracking Technologies

Our MrQ Casino website and app use cookies and similar tracking technologies to enhance your experience, remember your preferences and analyse how our platform is used. These include essential cookies necessary for the site to function, as well as analytical and marketing cookies. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services, including the MrQ app and MrQ login app features.

How We Share Your Data

We do not sell your personal data to third parties. We may share your information in the following circumstances:

Service providers — payment processors (for example PayPal and Visa Direct), KYC verification services, game providers such as Evolution, Pragmatic Play, Blueprint Gaming, Games Global and our in-house studio Goosicorn
Regulatory authorities — the UK Gambling Commission and other applicable regulatory bodies as required by law
Safer gambling organisations — GAMSTOP, GamCare and GambleAware where necessary to protect players
Dispute resolution — the Independent Betting Adjudication Service (IBAS), PO Box 62639, London EC3P 3AS, in the event of an unresolved complaint
Legal compliance — law enforcement agencies or courts where we are legally required to do so
Business transactions — in the event of a merger, acquisition or insolvency, your data may be transferred as part of that process; player funds are held in a separate client funds account at the Gambling Commission's "medium protection" segregation level

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by law and our regulatory obligations. UK gambling regulations require us to retain certain records for a minimum period following account closure. When data is no longer required, we securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

The right to access the personal data we hold about you
The right to correct inaccurate or incomplete data
The right to request deletion of your data (subject to our legal and regulatory obligations)
The right to restrict or object to certain processing
The right to data portability
The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@mrq.com or write to us at MrQ, PO Box 1243, St. Albans, AL1 9JH. We will respond within the timeframes required by applicable law.

Security

We implement industry-standard security measures across all MrQ Casino platforms. Our site uses SSL encryption throughout. Card payments are PCI compliant, Open Banking transactions run through regulated providers, and all PayPal payments are fully encrypted. Our MrQ online casino is built on proprietary in-house software, and our certified Random Number Generator (RNG) undergoes annual testing to verify RTP integrity.

Governing Law

This Privacy Policy is governed by the laws of England and Wales. Any disputes relating to this policy will be subject to the jurisdiction of the courts of England and Wales. This policy forms part of our wider Terms and Conditions (version V1.3, last updated 15/10/2025). The English version of this policy prevails over any translation.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes via email or through a notice on our platform. We encourage you to review this policy periodically. Continued use of MrQ Casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can reach our team via live chat (available 24/7 at mrq.com), by email at support@mrq.com, or by post at MrQ, PO Box 1243, St. Albans, AL1 9JH. Please include your username in any postal correspondence but do not send sensitive documents such as bank statements or utility bills by post.

Content updated: July 21, 2026