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MrQ Terms and Conditions

Welcome to MrQ Casino. These Terms and Conditions ("Terms") govern your use of our website at mrq.com and all associated services we provide. By registering an account and using our platform, you confirm that you have read, understood and agreed to be bound by these Terms in their entirety. Our Terms are issued by Tek Fox Ltd, a company incorporated under the laws of Malta (company registration number C96152), registered at The Brewhouse, Mdina Road, Birkirkara, CBD 2010, Malta. We operate the MrQ online casino under a licence issued by the UK Gambling Commission (account number 60629) and serve customers residing in Great Britain only. These Terms are governed by the laws of England and Wales and represent version V1.3, last updated 15/10/2025.

1. About Us and Our Licence

At Mr Q, we hold a licence issued by the UK Gambling Commission, which regulates our activities for customers residing in Great Britain. You can verify our licence status at gamblingcommission.gov.uk/public-register/business/detail/60629. We are committed to operating a safe, fair and transparent MrQ casino. Our in-house game studio, Goosicorn, develops exclusive titles available only on our platform. You may contact us by post at MrQ, PO Box 1243, St. Albans, AL1 9JH, or by email at support@mrq.com. Deposits and withdrawals will appear on your bank statement as "MrQ" or "TekFox".

2. Eligibility and Account Registration

To use our Mr Q casino login and access our services, you must meet the following requirements. We may verify your eligibility at any time and suspend or close your account if you fail to meet these conditions.

  • You must be at least 18 years of age.
  • You must be physically located in the United Kingdom when accessing our services.
  • You must not be a resident of a Restricted Jurisdiction — any jurisdiction other than the United Kingdom is considered a Restricted Jurisdiction under our Terms.
  • You must not be registered with GAMSTOP or be subject to any self-exclusion.
  • You must not be a politically exposed person (PEP) or sanctioned individual.
  • You must not have a criminal background or adverse media record relevant to gambling.

Our MrQ login system is restricted to one account per person. Duplicate accounts will be closed immediately, all bonuses, free bets and winnings will be voided, all future bets will be voided, and deposits will not be refunded — only the balance at the time of identification will be returned. We also prohibit corporate accounts, professional play, playing under the influence of alcohol or drugs, and third-party or business funding of any kind.

3. Restricted Jurisdictions and Prohibited Activities

Our MrQ Casino platform is available to customers in the United Kingdom only. Accessing our services from any other jurisdiction constitutes a Prohibited Activity. We strictly prohibit the use of VPNs, proxy servers or any similar location-masking technology to access your account. Additional Prohibited Activities include:

  • Using bots, scripts or automated software to interact with our platform.
  • Exploiting loopholes or technical errors for financial gain.
  • Colluding with other players or manipulating game outcomes.
  • Funding your account using a credit card — including via an e-wallet whose underlying source is a credit card.
  • Using joint accounts or business accounts (including business PayPal).
  • Accessing your account while self-excluded through MrQ or via GAMSTOP.

Where a customer accesses the Mr Q site while registered on GAMSTOP or subject to a self-exclusion, any pending withdrawals will be forfeited and no deposit refund will be issued where no balance remains.

4. Deposits and Withdrawals

4.1 Deposits

At MrQ, we accept the following deposit methods: Apple Pay, Visa Debit, Mastercard Debit, Easy Bank Transfer (Open Banking) and PayPal. If a payment method is not listed here, it is not available on our platform. The minimum deposit is £10.00. Deposits are only possible once your name, address and age have been verified. We do not charge deposit fees, and funds typically arrive instantly. All payment methods must be registered in your own name.

4.2 Withdrawals

Our MrQ casino processes withdrawals back to the active payment method — the one most recently used to deposit. You cannot select a different withdrawal method at the point of cashout. The minimum withdrawal is £10.00. If your real-money balance is lower than £10, please contact us at support@mrq.com to withdraw your full balance. We do not charge withdrawal fees. The following processing times apply after we have actioned your request:

  • Instant Bank Transfer — 10 to 20 minutes
  • PayPal — up to 2 hours
  • Visa Direct — up to 4 hours
  • Standard Visa or Mastercard — 1 to 5 working days

We are proud of our Instant Withdrawal Guarantee: we process withdrawals within 60 seconds or we pay you £10 cash. This credit is limited to one per player per calendar day, credited within one working day. Ninety-nine percent of our payouts are instant. Withdrawals are only processed once all payments have cleared, all KYC and due-diligence checks are complete, and no investigation into a game defect or Prohibited Activity is ongoing. On account closure, any balance of £0.99 or less will be retained as an administration fee.

5. Player Funds Protection

At Mr Q Casino, we hold all player funds in a separate client funds account, independent of our operating and corporate funds. Arrangements are in place to distribute assets to customers in the event of insolvency. This meets the UK Gambling Commission's segregation requirement at the level of "medium protection".

6. Promotions and Bonuses

Our MrQ Casino welcome offer — First Deposit Spins — grants 100 free spins on Big Bass Splash when you make a qualifying first deposit of £10 or more. No promo code is required. Spins are credited immediately, must be used within 48 hours, and carry zero wagering requirements. All winnings are uncapped and credited directly to your real-money balance. The offer excludes customers based in Northern Ireland and is limited to one per customer. You can explore more Mr Q free spins opportunities through our ongoing promotions.

Our other promotions include:

  • Q's Friday Night Frenzy — 1.5 million free spins drop every Friday at 5:00 pm with no opt-ins required.
  • Drops and Wins — open any qualifying game to join tournaments or prize drops.
  • Refer a Friend — earn 150 spins to share on Fishin' Frenzy Even Bigger Fish 3 Megaways Rapid Fire when both you and your friend deposit and spend £10 or more on eligible games.
  • Daily free games and weekly promotions — available in our Rewards section.
  • On the House — our free bingo room, open at no cost.

All prizes and winnings from our promotions are paid in cash, are not subject to wagering requirements, and may be withdrawn at any time provided they meet the £10 minimum withdrawal threshold. We reserve the right to recoup winnings accrued from a promotion malfunction. Accounts that are closed, suspended or excluded from marketing during a promotion period will be automatically ineligible for that and all future promotions.

7. Games and Fairness

The Mr Q slots catalogue features over 1,000 real money slots and casino games, including 60+ Megaways titles, 50+ Slingo games, Goosicorn exclusives, live casino tables powered by Evolution, and daily 90-ball and 75-ball bingo rooms. We publish RTP, volatility and bonus mechanics up front on every game. All game outcomes are determined by a certified RNG, and server records are conclusive in the event of a dispute. Games are tested annually to verify RTP integrity. A game that has been started must be completed within 90 days, or the stake and any winnings may be forfeited.

8. Responsible Gambling

We are committed to safer gambling. At MrQ, we provide the following responsible gambling tools:

  • Spend Limits — set daily, weekly or monthly limits on first deposit; reductions take immediate effect; increases are subject to a 24-hour cooling-off period.
  • Reality Checks — periodic on-screen reminders of your session duration.
  • Time-Out — take a break from 24 hours up to a maximum of 6 weeks.
  • Self-Exclusion — exclude for a minimum of 6 months up to 5 years, or permanently; reactivation requires a written request, a phone call and a 24-hour cooling-off period.
  • GAMSTOP Integration — we are registered with the national self-exclusion scheme.

All customers returning from self-exclusion will have an automatic maximum monthly Spend Limit applied to their account. We may also conduct affordability and financial-vulnerability checks with third-party services; these are soft credit footprint checks and do not affect your credit score.

9. Customer Support and Complaints

Our support team is available 24/7 via live chat and by email at support@mrq.com. You can also visit our Help Centre at help.mrq.com or write to us at MrQ, PO Box 1243, St. Albans, AL1 9JH (please include your username and never send bank statements or utility bills by post). We do not offer telephone support. We aim to acknowledge complaints within 24 hours and resolve them within 8 weeks. All chats and calls are recorded. If we are unable to resolve your complaint, you may refer it to our Alternative Dispute Resolution provider: the Independent Betting Adjudication Service (IBAS), PO Box 62639, London EC3P 3AS, adjudication@ibas-uk.co.uk.

10. General Provisions

These Terms are governed by the laws of England and Wales. The English version of our Terms prevails over any translation. We reserve the right to amend these Terms at any time; continued use of our Mr Q UK services constitutes acceptance of any updated version. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right does not constitute a waiver of that right.

By using our MrQ Casino platform, you confirm that you agree to these Terms and Conditions in full. If you have any questions, please contact us at support@mrq.com.

Content updated: July 21, 2026