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MrQ Casino Responsible Gaming

At MrQ Casino, we believe that gambling should always be an enjoyable and entertaining activity. We are fully committed to promoting responsible gambling across everything we do — from the tools we provide to the support we offer every player. Here at MrQ Casino, we take our obligations seriously under our UK Gambling Commission licence (account number 60629, held by Tek Fox Ltd), and we work hard to ensure our platform remains safe, fair and transparent for all customers. If you ever feel that mrq gambling is no longer fun, we encourage you to use the resources and tools described on this page.

Our Commitment to Safer Gambling

We are licensed and regulated by the UK Gambling Commission, which means we operate under some of the strictest responsible gambling requirements in the world. At MrQ, we integrate safer gambling into every part of the mrq online casino experience — not as an afterthought, but as a core principle. Our platform is registered with GAMSTOP, and we display responsible gambling information from GambleAware, GamCare and IBAS throughout the site. We want every visit to the mrq casino app or desktop site to be positive, and we actively work to prevent gambling-related harm.

Our MrQ Casino team applies affordability and financial-vulnerability checks using third-party data sources. These checks produce a soft credit footprint only — they will never affect your credit score — but they help us identify customers who may be experiencing financial difficulty and ensure we act responsibly before harm escalates.

Safer Gambling Tools Available to You

We provide a comprehensive suite of tools designed to keep you in control of your gambling activity. All of the following are available through your account settings, and our 24/7 support team is always on hand via live chat or email at support@mrq.com if you need help accessing them.

Spend Limits

At MrQ Casino, we require every customer to set a Spend Limit on their very first deposit. You can choose a daily, weekly or monthly limit, and our system uses a net calculation that offsets your withdrawals against your deposits. You can decrease your limit at any time — this takes effect immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period and require your confirmation before they come into force. Where multiple limits apply, the lowest applicable limit always prevails.

Reality Checks

We offer reality check notifications that remind you how long you have been playing during a session. These prompts are designed to help you stay aware of the time you spend on Mr Q and make informed decisions about whether to continue or take a break.

Time-Out

If you need a short break from MrQ Casino, you can activate a Time-Out period of between 24 hours and a maximum of six weeks. During a time-out, you will not be able to log in to mr q login, access your account, or place any bets. We will not send you any promotional communications during this period.

Self-Exclusion

Our MrQ Casino self-exclusion option is available for a minimum period of six months and can extend up to five years. We also offer a permanent self-exclusion option for customers who decide they never want to return. If you wish to self-exclude, please contact us immediately at support@mrq.com or via live chat — we will action your request without delay.

Please note the following important points regarding self-exclusion at Mr Q Casino:

  • Reactivation of a self-excluded account requires a written request, a telephone call with our team, and a mandatory 24-hour cooling-off period. This applies for seven years after the exclusion ends.
  • An automatic maximum monthly Spend Limit is applied to all customers returning from self-exclusion.
  • If you access mrq casino login while self-excluded — whether directly with us or via GAMSTOP — any pending withdrawals will be forfeited. No deposit refund will be issued where no balance remains.

GAMSTOP

We are registered with GAMSTOP, the free national self-exclusion scheme for Great Britain. If you register with GAMSTOP, you will be prevented from accessing mrq uk and all other participating operators' sites for the duration of your exclusion. We strongly encourage any customer who is struggling with problem gambling to use GAMSTOP in addition to our own self-exclusion tools. You can register at gamstop.co.uk.

Recognising Problem Gambling

Here at MrQ, we understand that problem gambling can develop gradually and is not always easy to identify. We encourage you to ask yourself the following questions honestly. If you answer 'yes' to several of them, we recommend reaching out to us or to one of the independent support organisations listed below.

  • Do you spend more money or time gambling than you originally intended?
  • Do you chase losses by continuing to play after losing?
  • Has gambling affected your relationships, work or financial situation?
  • Do you feel anxious, irritable or restless when you are not gambling?
  • Do you hide your gambling activity from people close to you?
  • Have you borrowed money or sold possessions to fund your gambling?
  • Do you gamble to escape stress, anxiety or low mood?

Independent Support Organisations

At MrQ Casino, we want you to know that expert, confidential help is always available — completely free of charge. The following organisations can provide advice, counselling and support for anyone affected by problem gambling, including friends and family members:

  • GambleAware — begambleaware.org | National Gambling Helpline: 0808 8020 133 (free, 24/7)
  • GamCare — gamcare.org.uk | Helpline: 0808 8020 133 (free, 24/7)
  • Gamblers Anonymous — gamblersanonymous.org.uk
  • Gordon Moody Association — gordonmoody.org.uk
  • Citizens Advice — citizensadvice.org.uk (financial and debt guidance)

Protecting Young People and Vulnerable Players

We operate strictly for customers aged 18 and over. Our mr q uk platform requires identity and age verification before any deposits can be made — you will not be able to fund your account or access real-money games until we have confirmed your name, address and date of birth. The mrq casino app download and the browser-based platform both enforce the same verification requirements.

We strongly recommend that any customer who shares a device with children or young people make use of independent parental control software to prevent underage access to gambling websites. Tools such as NetNanny, Gamban and Betfilter can help restrict access to gambling content across all devices.

Affordability and Financial Vulnerability Checks

In line with our UK Gambling Commission obligations, our MrQ Casino platform may conduct automated affordability checks using third-party data. These checks are invisible to you and leave only a soft footprint — they will not impact your credit file. Where our checks indicate that a customer may be experiencing financial vulnerability, we may apply additional account restrictions or reach out directly. This is not a judgement; it is simply part of our commitment to preventing gambling-related financial harm.

Responsible Promotions

All of our promotions — including mrq free spins and our weekly offers — are designed with responsible gambling in mind. At MrQ, we apply no wagering requirements to any bonus or promotional winnings; all prizes are paid in cash and can be withdrawn at any time. Customers who are subject to safer-gambling restrictions, or whose accounts have been flagged for responsible gambling reasons, are automatically excluded from promotional participation. We will never use bonus offers to encourage customers to gamble beyond their means. You can find full details of our current offers on the MrQ Casino bonus page.

How to Contact Us

If you have any concerns about your gambling, or if you would like to activate any of the tools described on this page, please do not hesitate to reach out to our team. Here at MrQ Casino, our support is available around the clock:

  • Live Chat — available 24/7 directly within the site and mrq app
  • Email — support@mrq.com
  • Post — MrQ, PO Box 1243, St. Albans, AL1 9JH (include your username; do not send financial documents by post)

We are here to help — and we will always take responsible gambling requests seriously and act on them without delay. Our Mr Q Casino team is committed to making sure that every interaction you have with us is safe, fair and enjoyable. To get started safely, use the quick MrQ Casino sign up process and set your spend limits from your very first deposit.

Content updated: July 21, 2026